Senior Center

TRIP POLICIES:

• Royal Coach Tours reserves the right to cancel any trip.
• In the event of circumstances beyond Royal Coach Tours control (i.e. weather, natural disasters, unforeseen accidents, etc.), Royal Coach Tours is not responsible for extra incurred costs.
• The motorcoach does not wait past scheduled departure time(s). While on a trip, a passenger failing to be at a designated point at the appropriate time may be left behind and will no longer be considered part of the trip. If a passenger chooses to leave the tour, notification must be made to the tour escort/volunteer. If a person is left, the tour escort/volunteer will notify the appropriate Senior Center and Royal Coach Tours.
• Passengers unable to travel alone or in need of assistance with a wheelchair should bring a companion who will ensure their safety. Escorts/Volunteers and Drivers will not be available for wheelchair assistance.
• Luggage: (1) piece per passenger for overnight trips and (2) pieces per passenger for extended Tours. Each passenger may also take a small "carry-on" bag on the bus, airplane, train or cruise ship.
• Smoking is not permitted on the coaches. Periodic rest stops will be made to accommodate smokers and to stretch your legs.
• All tips, taxes and gratuities (including drivers) are included on all trips, unless otherwise indicated.
• If meals are included, any special dietary requirements must be noted on your application (but cannot be guaranteed).

REGISTERING FOR TRIPS:

Space is limited; registration will be accepted on a first come basis.

• Each center will have a designated date, time and location for a "travel desk". Each desk will be operated by a Royal Coach Tours assigned "Travel Escort/Volunteer". Trip information and reservations will only be made at the travel desk.
• Reservations for trips will begin approximately 60 days prior to the month of the trip and will only be taken at the travel desks.
• During the month of the trip, reservations may only be made by calling the trip line from 8 AM to 5 PM Monday - Friday (1-800-927-6925) and paid by credit card or by check to the Royal Coach Tours office (630 Stockton Avenue, San Jose, CA 95126). The travel desk will not be taking reservations during the month of departure. Reservations will be recorded as the date of receipt to Royal Coach Tours.
• Registrations by mail to Royal Coach Tours will be opened in the order of date received. They must include payment, which will be returned if space is no longer available.
• A phone call will be made to confirm all day tours at the Escort/Volunteers discretion.

TRAVEL DESK HOURS:

• Almaden Community Center - Every Wednesday 10:00am to 12:00pm
• Evergreen Senior Center - Every Monday 10:00am to 12:00pm
• Southside Senior Center - Every Monday 10:00am to 12:00pm
• Willows Senior Center - Every Monday 10:00am to 12:00pm
• Cypress Senior Center - 1st Tuesday 10:00am to 12:00pm
• Berryessa Senior Center - 2nd & 4th Tuesdays 10:00am to 12:00pm
• Kirk Senior Center - Daily 9:00am to 4:00pm
• Hank Lopez Senior Center - Every Monday, Tuesday & Wednesday 10:00am to 12:00pm

PAYMENTS:

• Travel Desks may accept credit cards (Visa, MasterCard, Discover and American Express Only), personal checks or money orders (made payable to Royalty Tours).
• Credit Card payments must be accompanied by filling out the proper form.
• Mail in reservations to Royal Coach Tours will be accepted beginning the first business day of the month of departure.

CANCELLATION POLICY:

Some tours are unique and require special reservations and cancellation policies. Unless indicated on the tour flyer, the following policy will apply.

If the Tour is cancelled by Royal Coach Tours, a full refund will be made.

If the passenger cancels:

• There is a $5.00 per person cancellation fee on all day and overnight tours for any refunds.
• A full refund less any non-refundable admission/tickets will be made if the passenger cancels up to 31 days prior to the trip.
• If the passenger cancels 30 days to 15 days prior to the trip date, a full refund less a $5 service charge and any non-refundable admissions/tickets will be made.
• Any refunds will be mailed directly to the passenger and credit card refunds will be processed as expediently as possible. Please allow at least 3 weeks for us to process the refund check.
• Credits can be put on file in our office at no additional fee.
• If the passenger cancels 14 days to and including the day of the trip, there will be No Refund.
• No Refunds will be made in the event the passenger misses the bus, "No Shows", or leaves the tour before the tour concludes.
• No Refunds for unused portions by the passenger of the tour included activities.
• No fees will be charged if the passenger is replaced by a new passenger and notifies Royal Coach Tours in advance so the manifest can be adjusted.

SEAT ASSIGNMENTS:

• Each Center will be assigned bus sections for assigning seats. These sections will rotate from trip to trip. Escorts/Volunteers are responsible for communicating with each other on seating arrangements for designated centers for pick-up.
• Centers which are not listed are responsible for contacting the nearest center in which they would like seats to sell from for their specific center.
• The escort/volunteer will always be assigned the row of seats behind the driver.
• Seats will be assigned when payment is made. The seat number will be noted on the passenger receipt/ticket.
• During the month of the trip, Royal Coach Tours will assign the remaining seats and provide that number to the passenger and record it on their receipt/ticket.

RECEIPTS:

• Receipts will be issued at time of payment.
• Each receipt will have seat assignment, level of activity, brief itinerary including destination and times, cancellations and refund policies and a number to call for questions.
• Receipts from reservations sent to Royal Coach Tours via mail will be sent back to the travel desk for pick up.

BUS PROCEDURES:

As a courtesy to others, we request that everyone turn off their cell phones and refrain from putting on perfume or cologne while on the bus. Also, Royal Coach Tours is a non-smoking facility and this pertains to all the coaches as well.

ACTIVITY LEVEL RATINGS:

Level 1 - Limited walking and activity

Level 2 - Walking limited to facility within 1 block to destination, hotel, or bus

Level 3 - Average walking (3 blocks or more) sightseeing in museums and attractions and a flight of stairs

Level 4 - Very active walking may include airport departures, including hills and stairs, and attraction may involve high altitudes (9,000 ft) and possible weather extremes